COMMON.CLOSE

Shipping & Delivery

  1. DELIVERY DATE

Currently the total delivery time includes processing time and shipping time.

Processing Time: 2-5 business days

Standard Shipping Time:8-15 business days.

Express Shipping Time:7-10 business days.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.Please allow extra time for your order to be processed during holidays and sale seasons.

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

  1. SHIPPING COST

We offer free shipping for orders over $79. 

Country
Method (Shipping Time*)
Orders Less Than $79 
Orders Over $79

U.S. A /Canada

Standard Shipping (8 - 15 Business Days*) $5.99  FREE*** 
Express Shipping (7 - 10 Business Days*) $14.99  $14.99 
Australia/Canada/New Zealand Standard Shipping (8 - 15  Business Days*) $5.99  FREE*** 
Express Shipping (7 - 10 Business Days*) $14.99  $14.99
Europe Country Standard Shipping (8 - 15  Business Days*) $5.99  FREE*** 
Express Shipping (7 - 10  Business Days*) $14.99  $14.99

Our advice is to visit our website, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

     3.SHIPPING CONFIRMATION

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.

  1. TRACKING

If the tracking information shows that the package has been delivered to your order address, but you have not received it, please contact the courier directly to investigate. We will not be responsible for lost packages with “delivered” tracking status.

After your package is shipped (after 1-5 business days processing time), please allow another 1-2 days for tracking information to update. Please feel free to contact us if the estimated delivery date has passed, or if you have any concerns regarding the shipping status.

       5. DELIVERY

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

       6.TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.

      7.CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

      8.CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.

  1. SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:

Certain items may be on backorder;

Weight restrictions for regular shipping imposed by the post office.

  1. RETURNS & EXCHANGS

We do not accept refund and exchanges for customized items once they are processed. Customized items are made specially for you, which cannot be used again for other customers. Thanks for your understanding.
You may return the new, unopened non-customized items within 30 days of delivery for refund. Items should be returned in their original product packaging.
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Get in Touch

Our Customer Care team aim to respond to any contact within 3 days.
Please do not include any credit or debit card details in your email.